For a successful online mobile business, their mobile app should not only meet the international standard in technology but also build trust and connect with their customers. Let’s take a look at some of the salient features of any deliver apps.
- Feedback Option
Feedback is the only way of two-way communication with the customers. In any successful best delivery apps, the feedback system will be their top priority feature. The primary purpose of developing a delivery application in the first place is to provide a service to their protentional customers. Hence, it is a critical feature to get their feedback to know how their experience with them was. It should also cater to the troubleshooting issues like reporting any bug, slow loading page problem. Taking the criticism positively and working on it to improve the mobile application, will yield to the growth of the business. This also makes the customer feel satisfied that their voices are being heard and taken into a productive shape in fixing any issues.
- Technical Support
There may be times when mobile apps hang or abruptly cease working for no known reason. It can be a server failure, or there may be any software upgrade from the mobile developer side. Whatever the reason may be, the mobile apps company should provide a dedicated technical staff like the team who developed the app, or any outsourced team should be available. The chat system is also a quick and easy way to connect with the support team rather than sending them an email and waiting for a reply.
- Easy To Navigate
Mobile apps should be simple and easy to use. Even a layperson should be able to use at the first try. It should be using simple English commands. For help, a question mark is provided to the side of each option, where scrolling over those question marks, the mobile app can provide extra information like what it is and more helpful hints. E.g., if you are new to online payment in mobile app and don’t know what CVV number is and where it is located in your card, then scroll on the small help menu in the form a question mark which is placed next to cvv text. It provides information about CVV in three to four lines. Deliver anything app have succeeded due to the ease of usage of these mobile apps and always on time delivery.
- Customization
This feature makes the customer keep his preferences enabled in app settings. Especially, if you save the bank card information for speedy checkout, then the mobile app should provide an option to allow a pattern or passcode, in addition to the overall mobile phone lock pattern, which gives two-layer protection against theft/fraud.
This feature will be helpful if your phone is lost and thus your information will be saved. Customer must be able to customize the color, increase font size for people with a low vision problem and modify any notification sounds to decrease the volume during sleep.
- Don’t bombard With Too many Information.
For a pizza delivery app, it is sufficient to know all about the pizza menu and offers. But writing briefly about the origin of pizza and how they started this business in a paragraph is not necessary. No one has time to read the history of its origin, and it is not relevant as well. Customer must be able to do the whole ordering process from start to finish in less than 20 seconds. It should be kept that simple.
- Call Feature
You are using your phone, in which the primary purpose is to make calls. So, don’t forget to provide your customer with the ability to talk to you or your company staff over the phone by providing your shop’s contact details in the contact us section. Reaching out to the owners will build trust between the customer and the owner which will go a long way, and undoubtedly it paves the way for top notch customer service.
- Login Through Other Accounts
While allowing the user to register through their already existing email accounts or permitting them to log in through their social media networks, it’s a great way to get started. It is a win-win situation for both of the customer as well as the mobile app provider. Customer saves time in creating a new user account, and the mobile app can keep them signed-in.
